Frequently Asked Questions
Products
Are Tacklebox earrings heavy?
At Tacklebox, our goal is to design statement accessories that prioritize your comfort. While we've expanded our materials beyond our signature lightweight clay, our standards remain unchanged. Rest assured, our earrings are extremely lightweight!
What metals are used in Tacklebox jewelry?
Tacklebox offers a selection of accessories at different price points and quality levels, from gold-plating, to vermeil gold, to 14K gold-filled. We always use metals that are nickel-free and hypoallergenic. For detailed information, please refer to the individual product descriptions.
How do I care for my jewelry?
Your jewelry was made with love, so please handle it with love!
Although Tacklebox offers a growing section of high quality metal components, the handcrafted nature of most of our pieces requires delicate care.
- Avoid wearing your jewelry during the four S's: showering, swimming, sleeping, or sweating.
- Avoid contact with perfume and hair products.
- Protect when traveling and store in a pouch or box.
- To clean, gently wipe with a soft cloth.
Orders
I lost one of my earrings! Can I order just one?
Unfortunately, due to the small-batch, handcrafted nature of our styles, we are unable to replace single earrings as we cannot guarantee a perfect match for your replacement earring.
Do you take custom orders?
Thank you for your interest, but Tacklebox is not accepting custom orders at this time.
When does my order ship if it contains a pre-order item?
If your order contains a pre-order item, your full order will be shipped together in accordance with pre-order processing time of 7-10 days.
What do I do if my package is lost?
While we will do everything we can to assist you if your package is lost in transit, please note that we cannot be held responsible once the package is in the hands of USPS.
To ensure your package reaches you safely, we recommend using a trusted delivery address and choosing a shipping option that suits your needs. We want your purchase to arrive in perfect condition, and we’re here to help in any way we can!